Updates:
Business Value:
- Replaced Manual Mode with Copilot Mode
- AI drafts answers in seconds but never sends them without human approval
- AI improves continuously by learning from agent edits
Business Value:
- Safe way to adopt AI in customer support
- Human-in-the-loop control for sensitive communications
- Builds trust and reliability before full automation
Features removed in later versions:
- Manual mode (fully handled by humans)