Console 3.3 – Copilot Mode

Updates:

Replaced Manual Mode with Copilot Mode
AI drafts answers in seconds but never sends them without human approval
AI improves continuously by learning from agent edits

Business Value:

Safe way to adopt AI in customer support
Human-in-the-loop control for sensitive communications
Builds trust and reliability before full automation

Features removed in later versions:

Manual mode (fully handled by humans)

2025-08-07 12:10