Console CX: AI-Powered Customer Support on Facebook Messenger.
1-Minute Setup

Today’s customers expect instant answers and seamless support experiences. With over 900 million people using Facebook Messenger worldwide, it has become one of the most important customer service channels. When your business connects Messenger to Console CX, you empower an AI assistant to respond instantly, reduce support workload, and keep customers satisfied—24/7.

What Is Console CX?

Console CX is the management console for your AI assistant. Think of it as a control panel for your customer support automation. With Console CX, you can:

Set clear instructions for your AI assistant (tone of voice, rules, policies).
Upload your knowledge base (documents, FAQs, product info).
Train and test the assistant directly in real time.
Integrate multiple channels (including Facebook Messenger).
Monitor and fine-tune responses so the assistant keeps improving.

It’s like onboarding a new customer support agent—but faster, smarter, and always available.

Why Use Console CX for Customer Support on Messenger?

Integrating Console CX with Messenger provides businesses with clear support advantages:

Instant Replies – Customers no longer wait in line for an agent.
Always-On Availability – Support is active even after working hours.
Consistent Quality – Every answer follows your company’s guidelines.
Cost Savings – Reduce repetitive workload for human agents.
Personalized Service – AI learns from your knowledge base and customer history.
Multilingual Support – Assist clients across different regions effortlessly.

How to Connect Console CX to Facebook Messenger

Getting started takes just one minute:

Log in to Console CX.
Go to Integrations in the main menu.
Click Add New → Select Facebook.
Log in with your Facebook profile that manages your Business Page.
Grant permissions and select the Business Page you want to connect.
Save & confirm the integration in Console CX.

🎉 Done! Your AI assistant is now live on Messenger, ready to support your customers automatically.

Best Practices for Customer Support with Console CX

To deliver the best customer experiences:

Be transparent – Let customers know they’re chatting with an AI assistant.
Enable smooth handoff – Allow transfer to a live agent when needed.
Keep answers conversational – Short, clear, and mobile-friendly.
Use quick replies and buttons – Make navigation easy for customers.
Continuously improve – Review AI responses, adjust, and retrain through Console CX.

Ready to automate your customer support with Console CX?