Console CX.
All the features you need
All the features you need
What Is Copilot Mode?
Copilot is the safety-first way to use your AI chatbot without losing control. Here’s how it works:
Nothing goes to the customer without your green light. But unlike traditional support, no one has to type or search for anything manually - the bot does the heavy lifting.
- You upload your documentation into the bot’s knowledge base
- The AI agent generates suggested answers to customer queries
- A human sees every draft before it’s sent
- You approve, edit, or replace it in seconds
Nothing goes to the customer without your green light. But unlike traditional support, no one has to type or search for anything manually - the bot does the heavy lifting.